Auditing our services for success

As a building services engineering company, one of our central objectives is helping our clients ensure their occupants remain happy, safe and satisfied with the service they receive.

However, this process starts a long way from our customers' buildings. The quality of our client services falls under the watchful eye of our QHSE department. Quality, Health, Safety and Environment are the four key pillars of an effective management approach and, within Sowga, our QHSE team is responsible for creating practices that lead the standard and help us go from strength to strength.

From guaranteeing that we adhere to the latest Health and Safety policies internally and onsite, to overseeing management training, our QHSE experts provide the procedures and tools to support the work we do on a day to day basis.

It's one thing to believe your organisation is effective and compliant: knowing this is true is what really counts. That's why we undertake a regular programme of internal audits to ensure we're on track. Led by our QHSE department, we conduct routine site visits to check through the data to ensure information is being recorded correctly. Visits also include a survey to check on all aspects of our service from an external perspective. Rather than simply recording results, the information is then utilised to action any improvements via the relevant managers and engineers.

Auditing Sowga's services for success

We're proud of our culture of measurable results and continuous improvement. In addition to our own processes, our performance levels are also monitored by external auditors so that clients can be assured they are receiving the very best service in comparison to other market leaders.

Our work is accredited to a high standard and we recently added the ISO 9001, ISO 14001 and OHSAS 18001 certificates to our suite of accreditations. Audited by the British Assessment Bureau, all our internal operational processes surrounding Quality, Environment, and Health and Safety were scrutinised to make sure we were operating to the high standards expected by the Bureau.

Accreditations help us reassure clients and win new business, as well as improving the bottom line by implementing processes that save time and money. ISO 9001 is particularly concerned with Quality. Described as a Quality Management System Standard, it is recognised across the world and is a kite mark of success.

Concerns around the impact of human activity on the planet have made the ISO 14001 particularly relevant and vital for forward-thinking businesses. This standard looks at organisations' Environmental Management Systems to mark performance against key criteria such as energy usage, waste and recycling. Helping to promote a positive ethos, this is an important way to engage our staff in environmental issues so they feel they can have a real impact.

For our working practices, the OHSAS 18001 certificate is particularly pertinent. In an engineering environment, ensuring the safety of staff and clients is our top priority and this accreditation helps demonstrate our credentials.

If you'd like to find out more about any of our standards and processes get in contact with our team today who would be happy to discuss our approach in more detail.

Subscribe to our news feed


A day in the life of our Account Manager - Ricky Cybuch

Ricky joined Sowga back in April 2019 and has made a really positive impact in his time with the organisation, providing effective strategic awareness, inspirational leadership, management and mentoring across our service and maintenance division...

A day in the life of our QHSE Manager - Kevin Spicer

As our QHSE (Quality, Health, Safety and Environmental) Manager, Kevin has a wide range of responsibilities which are integral to the success of Sowga and the wellbeing of our people.

A Day in the life of our Business Improvement Executive - Sam Lee

As Sowga's Business Improvement Executive Sam's roles and responsibilities are varied and wide reaching.

A day in the life of a Contracts Supervisor across our West Portfolio - Shane Chambers

As the regional Contract Supervisor of our Bristol and West portfolio the sites under Shane's supervision are located in Bristol and the surrounding areas.

A Day In The Life Of A Mobile Engineer - Dean Fakes

As a Mobile Maintenance Engineer at Sowga, the type of work Dean will carry out varies from day to day, consisting of PPM tasks and reactive works

Ensuring safe working practices through an effective QHSE system

Building services engineering company Sowga's Health and Safety practices form a framework to protect staff, clients, the public and environment.

Better air quality improves staff wellbeing and productivity

In previous blogs we've looked at the role commercial buildings play in creating an environment which supports occupiers' wellbeing and productivity.

Auditing our services for success

As a building services engineering company, one of our central objectives is helping our clients ensure their occupants remain happy, safe and satisfied with the service they receive.

Overcoming the accidental management trap

It's a common scenario in many businesses today: an employee does their job extraordinary well and is rewarded by promotion to a managerial position. The paradox is that great performance in one position doesn't a successful manager make!

Working on installations that tackle climate change

Halting the steadily climbing temperature of our planet will continue to be one of the most challenging and pressing issues of our age. Man-made gases are at the heart of the problem.

How smart is your building?

Smart technology is changing the way buildings are managed and operated. We examine what it means to have a smart building.

Providing an inspiring workspace starts with your building's technical systems

We offer advice on how to optimise your building's performance to create a productive workspace.

Performance metrics keep you on track

We look at the importance of measuring the performance of your built environment for energy management.

Welcome to the new Sowga website!

If you're searching for a way to improve the performance of your built environment, talk to us!




RT @ThisWeekinFM: Just in case you missed it...the news fm professionals are talking about now....


We're always looking for fresh talent & we offer a variety of #benefits, including access to @perkbox! Find out mor…