In control of building performance for London-based luxury residential facilities management company
The rise in the number of luxury apartment developments in London, complete with gyms, spas and cinemas, has reached unprecedented levels. With the creation of these palatial residences, pressure has fallen to facilities management companies to deliver lavish living standards for the benefit of owners and occupiers. However, maintaining these exclusive high-value premises involves a complex range of specialist skills and services.
One client, a London-based residential facilities management company, is responsible for a prime development in the heart of the capital, comprising of several apartments and first-class facilities including a wellness spa.
Guaranteeing the perfect environment for the occupiers requires a proactive maintenance programme, with round the clock coverage should any issues arise. Our client needed a reliable maintenance company who could provide the range of services and specialist expertise to meet these demands.
Thanks to our reputation in the industry, Sowga was selected to manage all maintenance aspects. This consolidated all service provision, which had previously been sub-contracted out, to a one-stop-shop offering.
With our in-house specialist teams (including HVAC, BMS and Fire & Security), Sowga was able to take a holistic view of the site's assets to devise a Planned Preventative Maintenance programme to stop system failures before they occur.
As the sole maintenance provider, Sowga took control of any remaining sub-contracted services, such as lightning protection, to streamline all points of contact and guarantee a consistent quality across all maintenance tasks. From disparate services and teams, to one central point of responsibility and one clear line of communication, Sowga was able to put the client in control of its building's performance.
Key phases included:
- On-site audit to ascertain service history and condition of assets
- Construction of a comprehensive maintenance plan (for mechanical, electrical, water treatment and compliance service regimes)
- Asset status report including an upgrade/ refurbishment programme
- Installation of remote BMS system, enabling our engineers to dial-in and fault find without having to visit the site
- Creation of a controlled and comprehensive reporting system detailing all site activities
- Reactive maintenance provision to minimise downtime
Our client now benefits from:
- A centrally managed maintenance programme
- Consistent, first-class engineering across all technical systems
- A planned programme of maintenance and upgrades based on real facts
- Peace of mind from being in control of the building's assets and compliance requirements
- One line of communication and reporting
- A 24-hour response team to quickly resolve issues
- Consistently comfortable environment for tenants
- A building operating at peak performance levels
- A relationship with its maintenance team built on trust