Helpdesk Coordinator


Department: Maintenance/Compliance

Location: Pulborough, West Sussex


This is a permanent position for a Helpdesk Coordinator to join our busy and dynamic team based in our operations office in Pulborough, West Sussex. The main purpose of this role is to provide coordination and support to the operational team and help them fulfil our contract obligations to our clients.

We can offer a wide range of personal development opportunities across our business for the right individual, so if you are looking to work in a friendly and positive environment for an organisation with excellent growth prospects then this could be the job for you.


Job Specification:

  • Effective, efficient and polite handling of customer queries and service requests via telephone and email
  • Fast and accurate generation, and closure, of reactive work orders on CAFM system
  • Generation and closure of planned work orders, on a weekly basis
  • Updating in-house and external administration systems
  • Monitoring quote requests and liaising engineers/subcontractors to obtain job updates on daily basis
  • Managing inbox efficiently on daily basis
  • Constant liaison with engineers and subcontractors via phone/email.
  • Place orders with suppliers and sub-contractors using the CAFM system
  • Uploading information to our clients systems as required.
  • Updating our clients CAFM system as required in a timely manner
  • Liaison with the operations team from engineer to director level
  • Covering other helpdesk coordinator or contract support members annual leave and sickness
  • Carry out other general administration duties as required from time to time
  • Ensure that the Company is presented in a good light at all times
  • Carry out any other reasonable instruction from the contract support, contract manager or operations director
  • Attend team briefings as required

Salary & Package:

  • Salary: Negotiable depending on experience
  • Hours of Work: Between 08:00 - 17:00
  • Other Benefits: Pension | 24 Days Holiday | Additional Training
  • Enrolment in our employee engagement platform "PERKBOX" which provides our employees with access to many deals, discounts and benefits from food and drink, health and fitness, entertainment, insurance and many more
  • Opportunities to progress into Lead Helpdesk Coordinator or Contract Support role within our business.
  • Hybrid working may be considered

The Person:

  • Experience working on a helpdesk for a Facilities management or engineering services provider – not essential but desirable.
  • Self-motivated.
  • Act as an interface between our clients and our operations team "Be the many faces of admin support"
  • Actively contributes to the team and strives to improve teams' effectiveness through personal commitment.
  • Able to understand the priorities, plan and organize the work and manage own time to deliver within the expected timescales.
  • Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.

If you're interested and would like to find out more, please fill out the application form below.

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