Contract Support Administrator

Department: Maintenance/Compliance

Location: Pulborough, West Sussex

Overview:

Sowga Limited have been providing Mechanical, Electrical, AC and Public Health Services over 40 years. As a market leading service provider, with an ever-growing portfolio. We are seeking a Contract Support Administrator to join a Highly Prestigious Contract portfolio.

This role will carry the responsibility of daily communication the on-site client, engineers and taking ownership day to day maintenance support across this prestigious contract.

We can offer a wide range of training and progression opportunities across our portfolio for the right individual. If you are looking for a structured career with growth prospects then this could be the role for you.

Job Specification:

• Ensure all customer requests are dealt with in an efficient manner, providing comprehensive feedback where necessary
• Raising of purchase orders and management of invoicing from start to finish.
• Portfolio diary management.
• Arranging emergency call outs.
• Scheduling planned maintenance.
• Liaising with Subcontractors and booking jobs.
• Run and review WIP reports weekly
• Run and review Debt report weekly
• Monthly contractual and extra works invoicing.
• Completing paperwork and monthly billing.
• Direct contact with customers over the phone.
• Assist the Contract Manager with completing Monthly Contract Review reports to a high standard and in a timely manner.
• Manage the project log, keeping records up-to-date and highlight any potential overspends or discrepancies for all reactive order and work
• Answer calls and emails in a professional and timely manner.
• Ensure the delivery of high Customer Service Standards.
• Support with any adhoc requests required

Salary & Package:

• Salary: Negotiable
• Hours of Work: 08:00 - 17:00
• Other Benefits: Pension | 24 Days Holiday | Additional Training
• Opportunities to progress into Lead Contract Support role within our business.

The Person:

• Experience working in a customer service role
• PC Literate – Microsoft Word, Excel, PowerPoint
• Demonstrate good communication skills
• Strong organisational skills
• Excellent attention to detail
• Communication and people skills
• Flexibility
• Ability to build strong working relationships
• Excellent time management and organisational skills
• Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint.

If you're interested and would like to find out more, please fill out the application form below.