Contract Support Administrator


Department: Maintenance/Compliance

Location: Pulborough, West Sussex


Sowga Limited have been providing Mechanical, Electrical, AC and Public Health Services over 40 years. As a market leading service provider, with an ever-growing portfolio. We are seeking a Contract Support Administrator to join a Highly Prestigious Contract portfolio.

This role will carry the responsibility of daily communication the on-site client, engineers and taking ownership day to day maintenance support across this prestigious contract.

We can offer a wide range of training and progression opportunities across our portfolio for the right individual. If you are looking for a structured career with growth prospects then this could be the role for you.

Job Specification:

  • Ensure all customer requests are dealt with in an efficient manner, providing comprehensive feedback where necessary
  • Raising of purchase orders and management of invoicing from start to finish.
  • Portfolio diary management.
  • Arranging emergency call outs.
  • Scheduling planned maintenance.
  • Liaising with Subcontractors and booking jobs.
  • Run and review WIP reports weekly
  • Run and review Debt report weekly
  • Monthly contractual and extra works invoicing.
  • Completing paperwork and monthly billing.
  • Direct contact with customers over the phone.
  • Assist the Contract Manager with completing Monthly Contract Review reports to a high standard and in a timely manner.
  • Manage the project log, keeping records up-to-date and highlight any potential overspends or discrepancies for all reactive order and work
  • Answer calls and emails in a professional and timely manner.
  • Ensure the delivery of high Customer Service Standards.
  • Support with any adhoc requests required

Salary & Package:

  • Salary: Negotiable
  • Hours of Work: 08:00 - 17:00
  • Other Benefits: Pension | 24 Days Holiday | Additional Training
  • Opportunities to progress into Lead Contract Support role within our business.

The Person:

  • Experience working in a customer service role
  • PC Literate – Microsoft Word, Excel, PowerPoint
  • Demonstrate good communication skills
  • Strong organisational skills
  • Excellent attention to detail
  • Communication and people skills
  • Flexibility
  • Ability to build strong working relationships
  • Excellent time management and organisational skills
  • Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint.

If you're interested and would like to find out more, please fill out the application form below.

Drop files here to upload
or click here to select them

Subscribe to our news feed


A day in the life of our Account Manager - Ricky Cybuch

Ricky joined Sowga back in April 2019 and has made a really positive impact in his time with the organisation, providing effective strategic awareness, inspirational leadership, management and mentoring across our service and maintenance division...

A day in the life of our QHSE Manager - Kevin Spicer

As our QHSE (Quality, Health, Safety and Environmental) Manager, Kevin has a wide range of responsibilities which are integral to the success of Sowga and the wellbeing of our people.

A Day in the life of our Business Improvement Executive - Sam Lee

As Sowga's Business Improvement Executive Sam's roles and responsibilities are varied and wide reaching.

A day in the life of a Contracts Supervisor across our West Portfolio - Shane Chambers

As the regional Contract Supervisor of our Bristol and West portfolio the sites under Shane's supervision are located in Bristol and the surrounding areas.

A Day In The Life Of A Mobile Engineer - Dean Fakes

As a Mobile Maintenance Engineer at Sowga, the type of work Dean will carry out varies from day to day, consisting of PPM tasks and reactive works

Ensuring safe working practices through an effective QHSE system

Building services engineering company Sowga's Health and Safety practices form a framework to protect staff, clients, the public and environment.

Better air quality improves staff wellbeing and productivity

In previous blogs we've looked at the role commercial buildings play in creating an environment which supports occupiers' wellbeing and productivity.

Auditing our services for success

As a building services engineering company, one of our central objectives is helping our clients ensure their occupants remain happy, safe and satisfied with the service they receive.

Overcoming the accidental management trap

It's a common scenario in many businesses today: an employee does their job extraordinary well and is rewarded by promotion to a managerial position. The paradox is that great performance in one position doesn't a successful manager make!

Working on installations that tackle climate change

Halting the steadily climbing temperature of our planet will continue to be one of the most challenging and pressing issues of our age. Man-made gases are at the heart of the problem.

How smart is your building?

Smart technology is changing the way buildings are managed and operated. We examine what it means to have a smart building.

Providing an inspiring workspace starts with your building's technical systems

We offer advice on how to optimise your building's performance to create a productive workspace.

Performance metrics keep you on track

We look at the importance of measuring the performance of your built environment for energy management.

Welcome to the new Sowga website!

If you're searching for a way to improve the performance of your built environment, talk to us!




RT @ThisWeekinFM: Just in case you missed it...the news fm professionals are talking about now....


We're always looking for fresh talent & we offer a variety of #benefits, including access to @perkbox! Find out mor…