Contract Support Administrator

 

Department: Maintenance/Compliance

Location: Pulborough, West Sussex

Overview:

Sowga Limited have been providing Mechanical, Electrical, AC and Public Health Services over 40 years. As a market leading service provider, with an ever-growing portfolio. We are seeking a Contract Support Administrator to join a Highly Prestigious Contract portfolio.

This role will carry the responsibility of daily communication the on-site client, engineers and taking ownership day to day maintenance support across this prestigious contract.

We can offer a wide range of training and progression opportunities across our portfolio for the right individual. If you are looking for a structured career with growth prospects then this could be the role for you.

Job Specification:

  • Ensure all customer requests are dealt with in an efficient manner, providing comprehensive feedback where necessary
  • Raising of purchase orders and management of invoicing from start to finish.
  • Portfolio diary management.
  • Arranging emergency call outs.
  • Scheduling planned maintenance.
  • Liaising with Subcontractors and booking jobs.
  • Run and review WIP reports weekly
  • Run and review Debt report weekly
  • Monthly contractual and extra works invoicing.
  • Completing paperwork and monthly billing.
  • Direct contact with customers over the phone.
  • Assist the Contract Manager with completing Monthly Contract Review reports to a high standard and in a timely manner.
  • Manage the project log, keeping records up-to-date and highlight any potential overspends or discrepancies for all reactive order and work
  • Answer calls and emails in a professional and timely manner.
  • Ensure the delivery of high Customer Service Standards.
  • Support with any adhoc requests required

Salary & Package:

  • Salary: Negotiable
  • Hours of Work: 08:00 - 17:00
  • Other Benefits: Pension | 24 Days Holiday | Additional Training
  • Opportunities to progress into Lead Contract Support role within our business.

The Person:

  • Experience working in a customer service role
  • PC Literate – Microsoft Word, Excel, PowerPoint
  • Demonstrate good communication skills
  • Strong organisational skills
  • Excellent attention to detail
  • Communication and people skills
  • Flexibility
  • Ability to build strong working relationships
  • Excellent time management and organisational skills
  • Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint.

If you're interested and would like to find out more, please fill out the application form below.

Drop files here to upload
or click here to select them

Subscribe to our news feed

NEWS

A Day in the Life of Sam Barron
18/03/2022

Meet Sam Barron, our Mechanical & Projects Manager who works alongside our Managing Director to achieve our proposed projects and provide support to our engineers.

Working at Heights
07/03/2022

Working at height remains one of the biggest causes of fatalities and major injuries, in the workplace and it is especially important within Facilities Management.

How can you benefit from retrofitted lighting?
21/02/2022

With the UK's energy crisis looming, prices for electricity are skyrocketing and so new actions must be considered to keep costs low and energy use as effective as possible. Retrofit lighting may be a viable solution, which allows for both of these...

A Day in the Life of Gareth Millar
11/02/2022

Having been part of the SOWGA team since 2011, this coming April is a milestone for Gareth, with it being exactly 11 years since he started.

Fire Safety in the workplace
21/01/2022

The importance of fire safety checks and maintenance, to ensure a fire is prevented or does not have the capabilities of becoming worse...

Acronyms in the World of Engineering
01/12/2021

When it comes to facilities management and engineering businesses, acronyms are widely seen in many ways. They allow for a way to simplify communication between one another, which saves time, space, and effort.

READ MORE

SOCIAL

@sowgaeng
10/07/2018

RT @ThisWeekinFM: Just in case you missed it...the news fm professionals are talking about now.... https://t.co/uThl8e9pQx

@sowgaeng
09/07/2018

We're always looking for fresh talent & we offer a variety of #benefits, including access to @perkbox! Find out mor… https://t.co/K2PPNozFQN

READ MORE